These Terms & Conditions ("Terms") govern your access to and use of the Apex Home mobile application and related services (the "Service"), operated by NEXLOFT LLC, a Washington limited liability company ("NEXLOFT," "we," "us"). By creating an account or using the Service, you agree to these Terms and the Apex Home Privacy Policy. If you do not agree, you must not use the Service.
You must be at least 18 years old to use the Service.
By using the Service, you represent that you have the legal capacity to enter into a binding agreement, and that you will comply with these Terms and all applicable laws.
Apex Home is a mobile application designed to help homeowners organize, track, and manage home-related information — including maintenance history, appliance records, inspection documents, and property data.
The Service may include:
- User-uploaded documents, images, and files
- AI-assisted analysis, recommendations, and responses
- Automated property insights, Vitality Scores, and condition classifications
- Appliance records, seasonal maintenance task suggestions, and bill analysis
- A document vault for storing home-related records
- Reminders, task lists, and home management guidance
The Service is provided for informational and organizational purposes only.
You retain full ownership of all content, data, files, images, and documents that you upload or create within the Service ("User Content").
You are solely responsible for:
- The accuracy, legality, and completeness of your User Content
- Verifying any information before acting on it
- Maintaining your own backups of User Content
- All activity that occurs under your account
All User Content remains your property regardless of your subscription status. NEXLOFT does not claim ownership of User Content.
Data, insights, scores, analyses, classifications, recommendations, or outputs that are:
- Generated by Apex Home or its automated systems
- Produced by or derived from artificial intelligence
- Derived from third-party or public data sources
- Structured, enriched, or annotated by NEXLOFT
(collectively, "App Data") are owned by NEXLOFT and licensed to you for use within the Service, subject to these Terms.
Certain App Data and features may require an active paid subscription. If your subscription lapses or is terminated:
- You retain access to your User Content as required by applicable law
- Access to App Data and premium features may be restricted or removed
- Loss of access to App Data does not affect ownership of your User Content
Apex Home offers the following subscription plans:
- Monthly: $9.99/month
- Annual: $79.99/year
Subscriptions are billed through the Apple App Store or Stripe, depending on where you subscribe. All billing, refunds, and cancellations made through the App Store are governed by Apple's terms. You may cancel at any time; cancellation takes effect at the end of the current billing period. NEXLOFT reserves the right to modify pricing with reasonable advance notice.
Apex Home does not provide legal, financial, insurance, construction, engineering, safety, or any other professional advice.
All information, recommendations, task suggestions, Vitality Scores, and outputs — including AI-generated content — are general guidance only. You must independently verify any information before relying on it or taking action.
Certain features use artificial intelligence and automated systems. You acknowledge that:
- AI-generated outputs may be inaccurate, incomplete, or outdated
- Outputs are probabilistic and not guaranteed to be correct
- You remain solely responsible for any decisions or actions taken based on such outputs
- Use of AI-generated content is at your own risk
You may not:
- Interfere with or disrupt the Service or its infrastructure
- Reverse engineer, decompile, or extract source code from the Service
- Use automated scraping, crawling, or data harvesting tools
- Upload malicious code or files
- Use the Service for any unlawful purpose
- Represent Apex Home outputs as professional or expert advice
- Resell, sublicense, or commercially exploit the Service without written authorization from NEXLOFT
The Service may integrate with or link to third-party services (including Apple, Stripe, and AI providers). Your use of those services is governed by their respective terms. NEXLOFT is not responsible for the availability, accuracy, or practices of any third-party service.
The Service is provided "as is" and "as available." NEXLOFT may modify, suspend, or discontinue any part of the Service at any time with or without notice.
You may delete your account at any time through the app settings. NEXLOFT may suspend or terminate your access if you violate these Terms or applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NEXLOFT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
To the maximum extent permitted by applicable law:
- NEXLOFT is not liable for indirect, incidental, consequential, or special damages
- NEXLOFT is not liable for loss of data, loss of access, or reliance on incorrect information
- NEXLOFT is not liable for property damage, personal injury, or financial loss resulting from actions taken based on the Service
- NEXLOFT's total liability to you shall not exceed the amount you paid to NEXLOFT in the twelve (12) months preceding the claim
You agree to indemnify, defend, and hold harmless NEXLOFT LLC, its members, officers, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your use or misuse of the Service
- Your User Content
- Actions taken based on outputs provided by the Service
- Your violation of these Terms or applicable law
These Terms are governed by the laws of the State of Washington, without regard to its conflict of law principles. Except as modified by Section 17 (Dispute Resolution and Arbitration), any disputes shall be resolved in the state or federal courts located in King County, Washington, and you consent to personal jurisdiction in those courts.
If you download or access the Service through the Apple App Store, the following additional terms apply:
- These Terms are between you and NEXLOFT LLC only, not Apple. Apple is not responsible for the Service or its content.
- The license granted to you is limited to a non-transferable right to use the Service on any Apple-branded device you own or control, as permitted by the App Store Usage Rules.
- Apple has no obligation to provide maintenance or support for the Service.
- In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Service.
- Apple is not responsible for addressing any claims by you or any third party relating to the Service, including product liability claims, consumer protection claims, or intellectual property claims.
- If a third party claims the Service infringes their intellectual property rights, NEXLOFT LLC — not Apple — is solely responsible for the investigation, defense, settlement, and discharge of any such claim.
- You represent that you are not located in a country subject to a U.S. government embargo or designated as a 'terrorist supporting' country, and that you are not listed on any U.S. government prohibited or restricted parties list.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.
This section incorporates Apple's Standard End User License Agreement, available at: apple.com/legal/internet-services/itunes/dev/stdeula/ ↗
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we collect, use, disclose, and sell.
- Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
- Right to Correct: You may request correction of inaccurate personal information.
- Right to Opt Out: We do not sell or share personal information for cross-context behavioral advertising. If this changes, you will be notified and provided an opt-out mechanism.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
To submit a request, contact us at privacy@apexhome.app. We will respond within 45 days.
If you are a Washington state resident, you have rights under the Washington Privacy Act (WPA) and, where applicable, the My Health MY Data Act, including:
- Right to Access: You may request access to the personal data we process about you.
- Right to Correction: You may request that we correct inaccurate personal data.
- Right to Deletion: You may request deletion of personal data we hold about you, subject to applicable exceptions.
- Right to Data Portability: You may request a copy of your personal data in a portable format.
- Right to Opt Out: You may opt out of any processing of personal data for targeted advertising or profiling.
To exercise any of these rights, contact us at privacy@apexhome.app. We will respond within 45 days. If we decline your request, you have the right to appeal by contacting us at the same address.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Before initiating any formal dispute, you agree to contact NEXLOFT at legal@apexhome.app and provide a written description of the dispute and your requested relief. The parties agree to attempt to resolve the dispute informally for at least thirty (30) days before initiating arbitration.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service — including questions of arbitrability — shall be resolved by binding individual arbitration administered by JAMS (jamsadr.com) under its Streamlined Arbitration Rules, except as modified herein. The arbitration shall take place in King County, Washington, or remotely at either party's election. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND NEXLOFT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights. Small claims court actions that qualify under applicable rules are also exempt from this arbitration agreement.
You may opt out of this arbitration agreement by sending written notice to legal@apexhome.app within thirty (30) days of first accepting these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
NEXLOFT may update these Terms from time to time. We will notify you of material changes via the app or email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
These Terms, together with the Privacy Policy and any expressly referenced agreements, constitute the entire agreement between you and NEXLOFT LLC regarding the Service and supersede all prior agreements or understandings.
NEXLOFT LLC · Washington, United States
legal@apexhome.app — legal inquiries & dispute notices
privacy@apexhome.app — privacy rights requests